HOW I WORK

YOU ARE NOT HIRINGA LIST OF SERVICES.YOU ARE HIRINGTHE JUDGMENT.

Shiloh Moyo working on a laptop

Every engagement begins with the decision, not a predetermined list of deliverables. I use the mix of messaging, positioning, voice, offer, proof and customer experience the diagnosis requires.

I diagnose what the market is meeting, what is being misunderstood, what is making the company unnecessarily difficult to choose and what needs to change.

THE OFFER LADDER

START WITH THE SIZEOF THE DECISION.

Website, messaging, positioning, voice, customer experience, offer clarity, creative direction and community strategy may all sit underneath the larger commercial problem. I use the tools the diagnosis requires.

01

The Call

Solve one expensive decision.

ONE EXPENSIVE QUESTION

Sixty minutes for the decision your team has discussed enough times to qualify as a recurring meeting. I review the relevant material before we meet. You leave with the recording, written notes and a clear answer about what to do next.

GOOD FOR: A launch, offer, message, campaign, cultural moment or decision that needs an outside read.

Request this offer

02

The Second Opinion

Find the gap.

AN HONEST READ OF WHAT THE MARKET IS ACTUALLY MEETING

Over one focused week, I review the brand voice, public presence, flagship offer, proof and what happens from first interest to the first fifteen minutes after payment. You receive a written diagnosis and private debrief covering what is working, what is being misunderstood, what the team is making harder than it needs to be and what should change first.

GOOD FOR: An established company that needs the truth before it spends more money solving the wrong problem.

Request this offer

03

Reintroduction

Fix the gap.

THE SUBSTANTIAL TRANSFORMATION

For established brands that have outgrown the way the market currently understands them. I define what the brand says, what people should remember, how the offer is explained, what proof the buyer needs, what happens after payment and how the community behaves when the founder is not prompting it. Then I train the team so the brand still sounds like itself when more than one person touches it.

GOOD FOR: A company whose value, voice, offer and buying experience need to meet one another again.

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04

The Speed Dial

Keep my judgment in the room.

JUDGMENT ON CALL / EXISTING CLIENTS ONLY

For leadership and marketing teams that do not want to wait three weeks for the next meeting after culture has already moved on. I already know the brand, the boundaries and the business. You get a trusted outside read while the decision is still live.

GOOD FOR: Existing clients making new decisions in public, at speed or with too much at stake for polite agreement.

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THE METHOD

DIAGNOSIS BEFOREDECORATION.

01

SEE

What is the market actually meeting?

02

NAME

Where is value being lost or misunderstood?

03

CHANGE

What needs to move across message, offer, proof or experience?

04

CARRY

How does the team keep the judgment in the room?

IN PRACTICE

THE MESSAGESHOULD STILLSOUND LIKE YOUAFTER SOMEBODYELSE SAYS IT.

A strategy is not finished when the founder can explain it. It is finished when sales, marketing, leadership and customer experience can carry the same company without becoming copies of one another.

A team working together at a whiteboard

NO FREE DISCOVERY CALLS

THE FIRST TIMEWE MEET,WE WORK.

Choose the amount of judgment the decision requires.

Choose Your First Move

THE WEEKLY NEWSLETTER

READ THE ROOM.

One brand teardown. The structure behind why it worked. One move you can use before the week is over.